REQUIREMENTS
Requirements:
- Bachelor in Electrical Engineering or related fields
- Previous experience managing field service personnel in a manufacturing environment of installed products
- Demonstrated organization and interpersonal skills, including the ability to interface with all levels of management and service providers
- Demonstrated customer-oriented attitude and successful customer service track record
- Cross-functional knowledge of engineering, service and support functions
- Ability to process information and analyze to make appropriate recommendations
- Excellent spoken and written English
Benefits:
- Proficient in Mandarin
- Dormitory facility for staff that came from outside Bintan Island.
- Year-end performance bonus and compensation
- Close working environment with dormitory
- Lunch is provided during working days
RESPONSIBILITIES
Key Tasks
- To handle after-sales support from customer including complaints, feedbacks and suggestions
- To do corrective and preventive action to the internal team for the issues found especially through report from customer
- To help customers in getting the correct spare parts for ordering
- To help customers in giving technical information/procedure
- To help in deciding the replacement item / unit based on problems encountered
- To help in making Service Technical Bulletin for the announcement to customers about technical changes
- To help review recommended spare parts list for each unit model and ensure it is correct before pricelist is generated
- To tabulate issues and record the data
- To analyze field issues trends and implement corrective actions necessary
Indonesia Attractions
Indonesian Culture
Indonesia has the largest Muslim population in any single country in the world. Be that as it may, it is home to a multitude of religions in addition to Islam, including Buddhism, Christianity, Confucianism, and Hinduism, making the traditions here quite diverse. Esco’s offices in Indonesia showcase two sides to this country: the highly urbanized cityscape of Jakarta and the pristine, peaceful beaches of Bintan. To learn more about life in Indonesia, check this out.
About Our Team
Esco is looking for professionals in Jakarta and Bintan who can help with building a global life sciences ecosystem, improving lives through science. Read about the Esco Team in Indonesia.
